SharePoint Service Level Agreement Guide

Support service development for SharePoint is crucial to ensure sustained SharePoint Governance and User Adoption. I had the situation where in building a SharePoint support service that a customer needed the provision of support to be handled differently for a newly delivered SharePoint solution, and also needed that to be documented and agreed by the SharePoint sponsor. The reason for this is that they needed the support service to be measured against the supply of support to that solution, which was critical to the department and the organization.

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My Books

I’m focused on SharePoint, having been involved since SharePoint 2003 hit the streets. All of my books are dedicated to SharePoint Implementation, Service, Support, Automation and SharePoint teaching. Click any of the links below to find out more about the books I have published:

Managing and Implementing SharePoint® 2010 Projects

MOS 2010 Study Guide for Microsoft® Office SharePoint®

MOS 2010 Study Guide for Microsoft® Word Expert, Excel® Expert, Access®, and SharePoint®

Microsoft® SharePoint® 2013: Planning for Adoption and Governance

Additionally, I was technical author for the following two books:

MOS 2013 Study Guide for Microsoft Office SharePoint

Creating and Implementing Microsoft SharePoint 2010 Real-World Projects

I am editor for the Software Best Practice Development Journal here.

Managing SharePoint Platform Risk

 

Many organisations, taking SharePoint on for the first time, opt to go for a single server instance deployment of SharePoint. However, they find it easy to forget in the heat of getting a single SharePoint production environment deployed, that without defining a fully available topology that one may be creating a single point of failure scenario.

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SharePoint Archive Planning Guide

History has a way of repeating itself. Thankfully, when we learn from the mistakes of the past, we are able to address new challenges more quickly and in smarter ways. In the early 1990s, email emerged as a collaboration mechanism, speeding up communications between multiple parties.

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SharePoint Conference Full Farm Failover Demo – SPC11

At the SharePoint Conference in Anaheim was demoed using SQL Server “Denali” Always On to fail-over a 14.4 TB SharePoint content database to a secondary database server in 45 seconds. Very impressive, and you are able to get more information here including seeing the video of the event.

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Disaster Recovery

Disaster Recovery in Sharepoint  This section will describe what you need to know in order to protect the SharePoint environment. There is one golden rule when it comes to SharePoint backups: In other words, if you make a backup of a site, you will be able to restore that site, and nothing but that site.

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Developing DRP

This section will describe what you need to know in order to protect the SharePoint environment. There is one golden rule when it comes to SharePoint backups – make sure you can restore backups in the timeframe required by the business.

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DRP Guide

Here’s a guide to Disaster Recovery and building a strategy . Disk crashes, power outages, communication loss-are all minor disasters that happen on an occassional basis – and most of us have a back-up plan ready to put into effect.

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Developing a Contingency Plan

A contingency plan guide. Every company, and each of its locations, is susceptible to disaster. Disk crashes, power outages, communication loss-are all minor disasters that happen on an occassional basis-and most of us have a back-up plan ready to put into effect. But what about major disasters fire, flood.

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Disaster Recovery Planning Framework

A great little template that can be used when working through a Disaster Recovery format for an organisation. – Excerp from the first paragraph: “It is proposed that each business unit be required to produce its own DRP, which will be integrated with the overall DRP managed by CEDRG. All recovery plans will need to take account of the role of the police in a disaster situation and make provision for a disaster occurring outside normal working hours.”

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Guide to Business Continuity Planning

A good guide to Business Continuty Management is available for download. Business Continuity Management is a process driven from the top of the organisation. The first stage has to be an acceptance by the Board or the Executive Committee of the organisation that BCM is a valid approach to take.

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