I was absolutely delighted to have been part of an exceptional line up at the European SharePoint Conference 2014 this year. The conference took place in Barcelona, Spain from the 5th to the 8th of May 2014 and was Europe’s largest SharePoint event, bringing great sessions and the latest innovations from Vegas. The conference programme included over 110 sessions, keynotes, and tutorials, including topics covering the latest news from SPC14 including what’s new with SharePoint 2013 SP1 – Office Graph/Oslo – new Office 365 REST APIs – Access Apps – Cloud Business Apps.
I conducted a session on “Ten Steps to Creating a SharePoint Support Model” aimed at Business Decisions Markers and End Users – description follows:
“There is nothing like a smoothly running SharePoint support environment but is that possible? In creating a great support SharePoint environment helps foster great user adoption and great SharePoint champions. This presentation attempts to show a strategic approach where the questions to be answered on how to build a true support model for SharePoint be based on “What has to happen, why and where?”, and attempts to describe a basic support model of ten key steps; from knowing what resources make up your SharePoint environment to keeping in contact with customers.”
I had awesome fun conducting the session, and have been inundated with requests for the slide deck – you can download if from here – if you need any other formats please contact me.
Additionally, a resource associated with this session, the 2013 Helpdesk Template, is available for download here: